Orisha Commerce

App4Sales

App4sales app and CMS instruction video's

Instruction video's

Try new features

App4Sales Enterprise

How to setup a Lookbook

What is a Lookbook?

Manage users

Ordermanagement

Different Order Types

CMS Synchronization

CMS instruction video's

Add image when creating note

Create, send and delete customers offline

Download app + log in

With the Top 100 filter in the catalog, you can quickly view the most ordered items for the selected customer. The Top 100 filter adapts b...

Top 100 filter

Change between administrations

Show VAT in shopping cart

Show from/to prices

Partial synchronization

Sort your shopping cart

Copy an order

Work offline

Scan a business card

Waht are the possibilities with Enterprise

App instruction video's

Fair

Frequent problems and solutions

How to work offline with App4Sales

Preparing for the fair

Tip for registering trade show visitors

App4Sales offers the ability to scan barcodes using either a separate Bluetooth scanner or your device’s camera. Follow these steps to use...

Scanning with App4Sales

App Checklist Fair

Help with App4Sales issues on the fair

Fair articles

App management

Daily routine for reps working with App4Sales

How do I know which version I am using? (Android & iOS)

Can I log into multiple devices with one user account?

How can I download the App4Sales Phone app?

What data do I need to log into App4Sales?

Can I log out of App4Sales?

Writing your ticket or question to Orisha - how does it work?

Find everything you need to get started with the App4Sales app

Setting up the App

How to place an order in the App4Sales app

Why is the data in App4Sales not up-to-date?

To ensure that the app always has up-to-date product and customer information, it's necessary to manually synchronize the data. We recomme...

How to refresh the data in App4Sales?

What should I do if I get an error message when logging in to App4Sales?

Why am I getting the message in App4Sales: App4Sales cannot be started until you allow the use of external storage?
The message appears be...

How do I grant permission for external storage in App4Sales?

It is possible to customize or translate the names of some fields in the app. This can be done in the CMS if you navigate to Administratio...

How can I change the name of a button in the app?

It is possible to create a new App4Sales user yourself in the CMS. When adding a new user, the new user is allowed to log in to App4Sales ...

How can I create a new App4Sales user?

How can I sort items in my shopping cart?

To create a new customer, the user must have the appropriate permissions. Check the settings for each user in the CMS by going to App4Sale...

How to create a new customer in App4Sales?

How to use the "Nearby Customers" feature in App4Sales?

Where can I view orders sent from the device?

How to display only specific customers for the representative in App4Sales?

Learn how to use the app’s core features and workflows.

Working with the app

How do I change the password of an App4Sales user?

To create a new customer, the user must have the correct permissions. Check each user’s settings in the CMS under App4Sales &gt; Manage Us...

How to create a new customer in App4Sales

Each App4Sales user is linked to a device. You can link one user to one device, or to two devices if you have App4Sales Enterprise. When y...

How can I unlink an App4Sales user and/or link a different user to a device?

If an employee is no longer in service and should no longer have access to App4Sales, you can block access by changing the user's password...

How to block access for an App4Sales user?

To edit the details of an existing customer, the user needs the necessary permissions. Verify user settings in the CMS by navigating to Ap...

How to modify customer details in App4Sales?

If there are no specific item filters linked to the representative or selected customer, the catalog will display all available items by d...

How to filter and sort items in App4Sales?

Utilize the Top 100 filter in the catalog to efficiently access a list of the selected customer's most frequently ordered items. The Top 1...

How to filter by the customer's most ordered items?

In the App4Sales catalog, you can filter by all assortments/product groups by default. It is possible to enable or disable specific filter...

How do I change the filter options in App4Sales?

Why do I see different prices in App4Sales?

In App4Sales, you can choose between two catalog views.The list view displays items in a structured format, listed below each other for ea...

How to customize the catalog view in App4Sales?

Use the guides below to add, edit, and control user access effectively.

App4Sales user management

Customers

How to adjust the fields for creating a new customer in App4Sales?

How to make a custom Customer field?

Learn more about setting up customer fields 

Customer fields

How to hide a price list in App4Sales?

How to set a default price list in App4Sales?

Learn more about managing your price lists

Pricelists

Catalogue

How to change the color of the stock indicator?

How to prevent sold-out items from being visible in App4Sales?

Stock

How to display a specific assortment to a customer?

Assigning an item filter to an App4Sales user allows you to precisely determine which items the user can or cannot view. This is ideal whe...

How to display a specific assortment to the sales representative?

Filters

The matrix is a tool that allows you to display products in different variants and sizes in a structured way. To automatically display pro...

How do I change my matrix?

An article matrix is a type of table that displays different variants of a product. For example, think of a t-shirt. This t-shirt can come...

What is a matrix?

Matrix

Orders

How to prevent ordering items that are out of stock in App4Sales?

Why are there no shipping costs calculated for the order?

How to copy an App4Sales order?

How do I make sure manual discounts are processed correctly in App4Sales?

Learn more about ordermanagement including pricing, stock, and shipping.

Order management

It is possible to send an order confirmation to the customer in App4Sales before the order is sent to the back office.
1. Go to the shoppi...

How do I send an order confirmation to the customer from App4Sales?

Do you want to automatically attach a document to the order confirmation that is emailed to your customer? For example, the return policy,...

How can I add a attachment to the order confirmation?

You can add your own logo to the order confirmation, this can be done in the CMS if you navigate to Administration &gt; Logos. By pressing...

How to add your own logo to the order confirmation?

Below you will see both order confirmation lay-out options. Learn below how to switch from one to the other with the scribe!Old order lay-...

How do i switch the order confirmation lay-out?

How can I choose who receives an order confirmation?

If you wish for your customer to receive the order confirmation via email, you can enable the setting Send order confirmation to customer....

Why doesn't the customer receive an order confirmation?

Order confirmations

How to configure order types in App4Sales

How to use different order types?

Can App4Sales generate quotations?

Learn more about setting op different ordertypes

Ordertypes

Occasionally, representatives encounter issues when submitting orders with negative amounts. The creation of a credit order is not possibl...

Why am I receiving the error message: "The total should be more than: EUR 0.00"?

This warning is triggered within App4Sales when an order for a different customer is already open in the shopping cart, and you have the o...

Why am I receiving the warning message: Are you sure you want to replace the current customer?

Error Messages orders

Styling

You have the option to add your company logo to both the order confirmation and the App4Sales app. To do so, follow the steps below:
1. Go...

How to add a logo to App4Sales?

Do you want to display an image when the app opens? Here's how you can easily do that:

Option 1: Set an image for the home screenIn the C...

How to show an image when launching the app?

Learn more about the lay options in the app

Lay out app

What is a lookbook?

What is a lookbook and how do I create one?

How to create a lookbook for the App4Sales app

Why is an edition or mood image not visible in App4Sales?

How to change the size of mood images in App4Sales?

When uploading a mood image in the CMS, you have the option to assign a name to it. This name can be helpful when you need to search for a...

How to hide the text on mood images in App4Sales?

Lookbook

ItemExtraData

Customer Extra Data Synchronization

    The App4Sales platform allows for the enrichment of customer data through an external CSV file na...

CustomerExtraData

Data and Configuration

App4Customers

You can generate passwords for your customers to use in App4Customers in the CMS if you navigate to App4Customers &gt; Generate passwords....

How can I create passwords for my customers?

To use App4Customers, install the App4Sales app and log in with your App4Customers login details. You can find the links to the App Store ...

How to install App4Customers on my tablet or phone?

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.