Orisha Commerce

Looking to deactivate or delete a customer, but unable to do so directly in the CMS? The App4Sales CMS receives all customer data directly from your ERP system.

Below you will read how this process works and how changes become visible in the app.

Deactivating or deleting customers is not possible directly through the App4Sales CMS. Since the CMS only receives data from your ERP system, you must always apply these changes within your own ERP software:

Adjust in your ERP: Deactivate or delete the desired customer(s) in your ERP system.

Wait for the synchronization: After making the changes, the CMS will automatically retrieve them via synchronization.

1. Adjust in your ERP: Deactivate or delete the desired customer(s) in your ERP system.
2. Wait for the synchronization: After making the changes, the CMS will automatically retrieve them via synchronization.

Please note for large updates: When processing large volumes of customer data, it can take up to 18 hours before the changes are fully updated and displayed in the CMS.

Are the changes now visible in the CMS? Follow these steps to apply them to the app as well:

Check the CMS to verify that the customer data has been updated.

Synchronize App4Sales to download the latest data to the app.

1. Check the CMS to verify that the customer data has been updated.
2. Synchronize App4Sales to download the latest data to the app.

How can I delete or deactivate customers from the CMS?

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How can I delete or deactivate customers from the CMS?

Managing customers via your ERP system

Applying changes to App4Sales