Frequent problems and solutions

Below are some of the problems representatives may encounter when using App4Sales on the fair, along with their solutions.

1. Login issues

Representatives may have trouble logging into the app, such as forgetting passwords.
Solution
To prevent login issues, it is important to ensure that each representative has the correct information in advance: administration name, username and password. Provide each representative with their own unique login details and ensure that everyone is already logged in before the start of the fair. Additionally, it is important that the App4Sales CMS administrator is available during the event to reset passwords, as this can only be done through the CMS. If the CMS administrator is not available, contact the support department for quick assistance. More information on logging in.

2. Slow or unstable internet connection

Trade show floors don’t always have fast or stable internet connections, which can negatively impact the app’s performance.
Solution
If you prefer not to rely on the often overloaded trade show Wi-Fi, there are several alternatives:

• Synchronize your app in advance, for example in your hotel. Download and update everything, such as items, images, prices and customer information, so you can use the app offline if needed.
• Use your smartphone as a mobile hotspot. Set up your own Wi-Fi network via your phone, as long as you have a good 4G or 5G connection and enough data.
• Insert a data SIM card into your iPad. If your iPad has a SIM card slot, you can use a data SIM to connect directly to the mobile network. This way, you always have internet without relying on the fair network.

3. Insufficient training for staff

Trade show staff are not well trained in using the app.
Solution
Keep an eye on the Optimizers newsletter for free trade show training sessions. Also, give your representatives a quick explanation on how the app works yourself.

4. Errors in data entry

When entering new customers, mistakes can easily happen, causing problems later on. Here are a few tips to avoid that.
Solution

• Use the business card scan feature. You can easily scan the details from a business card instead of entering them manually.
• Set required customer fields in the CMS. By deciding in advance which fields must be filled in, you ensure that important information is not missing.
• Design the customer form smartly. Place the most important fields at the top and hide fields you don’t use. You can also choose to show certain sections collapsed by default. This makes data entry more organized.

5. Lack of up-to-date stock information

The app is not showing the correct stock levels.
Solution

• Check if the app is fully refreshed.
• Check the stock in the App4Sales CMS under Items > Manage items to see if everything is correct there. The CMS is the source of the information in the app.
• Verify that the synchronization between the CMS and the ERP system is working properly. Go to Administration > Settings in the CMS and check under 'Synchronize' if the date and time are up-to-date.
• Also, verify that the stock levels are correct in the ERP system. If needed, run a new item synchronization from the CMS.
• Is the stock formula correctly set up in the CMS?
• If the stock levels are still incorrect, contact the support department.

6. Incorrect price display or discounts

If the prices in the app are incorrect or discounts are not applied correctly, here are a few things you can check.
Solution

• Did the customer and item synchronization between the CMS and ERP run smoothly?
• Is the app fully refreshed? This ensures you have the latest price information and updates.
• Check if the setting for customer-specific prices is enabled. The app will then show the correct prices and discounts for the selected customer. You can check this in the app by going to Menu > Settings > Order tab > ‘Load customer price when adding a product to the order’ setting.
  
  
  
  
• Check if a price list is linked to the App4Sales user. You can do this in the CMS by going to App4Sales > Manage users. Click on the user and check the ‘Default Price List’ setting.
• Make sure the customer is linked to the correct price list.
• Check if the item is included in the customer’s price list. If an item is not in the customer’s price list, the app will default to the standard sales price.