When you have synchronized and loaded items from your ERP to the CMS for your webshop, but they are not visible online, please check the following troubleshooting steps:
Verify CMS Import: Confirm that the item has been successfully loaded and exists inside the CMS.
Check Item Filter Link: Verify if the item is linked to an Item Filter. You can check this on the item card under Item Filters.
Verify Item Filter Status: Ensure the Item Filter is actively enabled for the webshop. You can check this under Core-Portal Basic > Item Classes.
Check Order Type Restrictions: Verify if the visible order type has an associated filter hiding the item. Go to Administration > Order Types, select the relevant order type, and check the linked item filters.
Have you checked all the steps from above and the items are still not visible?
Please contact our Support agents to have a look with you