Have you created a new rule for additional shipping costs for a country that already had shipping costs configured, but the new rule is not being applied?
This usually happens because the existing and new rules overlap or overwrite each other. Follow the steps below to resolve this issue.
Step 1: Adjust the 'No Franco' amount on the existing rule
Ensure that the old and new shipping cost rules do not apply to the same order amount range.
Open the original shipping cost rule for the relevant country.
In the No franco field, enter an amount that is just below the minimum order amount of your new rule.
Example:
Do you want Dutch customers placing an order above €4,000 to pay a specific shipping rate? Change the No franco amount of your first/old rule to €3,999.99. This prevents the rules from overlapping.
Click Save to apply your changes.
Step 2: Enable the correct setting in Administration
To ensure the system always selects the correct rule for the customer, enable a specific setting:
In the dashboard, go to Administration > Settings > Order confirmation settings.
Check the box for Select the lowest valid shipping cost rule.
Click Save.
Step 3: Synchronize and check
Perform a synchronization in App4Sales to fetch the updated settings.
Place a test order to verify that the shipping costs are now calculated correctly.
Still having issues? Feel free to contact our support department!