Why can't I report a return although an invoice has been imported from our ERP?
It is possible that the invoice is addressed to the delivery address. You can see this in how the data was delivered from your ERP. Go to the import module and then click on ‘view data’.  Then click on the invoices line and search for the customer number. Go to the column customer_shipping_code. If a shipping code is shown here, you need to change the delivery address to the billing address. Go to your ERP. We recommend that you keep the delivery address at the checkout and to keep the billing address when drawing up the invoice.

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