How do I start a synchronization?

Synchronization between the ERP and CMS is crucial for maintaining up-to-date information in the CMS, ensuring that items, prices, and customer details are consistently retrieved and updated.

The CMS is set for one synchronization every 24 hours. If you need to synchronize in between or if the standard synchronization hasn't occurred, you can manually initiate synchronization within the CMS.

Here's how:

1. Navigate to Administration > Settings > Installation tab.
2. On the right side of the screen, you'll find information about synchronization.
3. Click the blue arrows to start the synchronization.

During synchronization, the number turns red. Once the synchronization is successfully completed, a confirmation message will appear on the screen. If needed, verify that the date and time have been updated. In case of an error message, please reach out to our support team.

To receive email notifications about potential synchronization issues, activate the Send mail on error setting found under the 'Synchronization settings' heading. Notifications will be sent to the email address specified in the 'Email' field on the same page.

Lampje.svgWould you like more frequent automatic synchronization moments? Contact our support team.

Was this article useful?